jvencius
Full Access Member
I'm kind of happy that the service department at the Ford dealer here in town is a bunch of semi-competent boobs, since every time I take my truck there (next closest Ford dealer is ~60 miles away 
), they screw something up and I get free parts/service.
Monday night on my way home from class I was cruising down the road at a steady speed and all of a sudden, my truck (2002 PSD, ZF6, with just shy of 49K on the odometer) started bucking, jerking, and the tach needle started jumping. Alright, I said, the CPS is on it's way out--not a problem, cuz I've got a spare. So the next morning on my way into work, the same thing happened, but for a shorter time--it was almost like the engine hiccuped but then kept going. I made it into work OK, but left a little early to go make a service appointment. They couldn't get me into the schedule until Wednesday morning and yesterday when I dropped it off, on the "Service Requested" part of the check-in form they use, I added "service transfer case and FRONT differential". IMO, that was pretty clear which pumpkin I wanted serviced (I've got a Mag-Hytec cover and Amsoil syn fluid on the way so I can service the rear diff myself). Welllllll--when I went to pick the truck up yesterday afternoon, the invoice said "R/R CMP sensor (I expected that), Service transfer case/refill with synthetic Motorcraft fluid (ditto), and Service Rear differential/2WD." What the heck, says I, for one, my truck is 4WD, and I wanted the FRONT diff fluid swapped out. The service writer (same guy I normally deal with) went and talked to his manager (the guy who actually entered the "Service Requested" form into the computer system the techs use) and at least the manager fessed up and admitted that he goofed by writing to service the rear diff and not the front one.
To make things right, they told me I can drop the truck off any time and they'll service the front pumpkin for free, since they made the mistake of servicing the wrong part. Mind you, they did a good job, just not on the part I wanted. This actually works out better, since I'll run everything to 60K, then change out ALL the gearbox fluids (front diff, trannny, T-case, rear diff) and then they'll all be on the same maintenance schedule. Admittedly, it's a bit of a waste, but there is value in not having to remember four different mileages at which I'll have to service each gearbox separately.
), they screw something up and I get free parts/service. Monday night on my way home from class I was cruising down the road at a steady speed and all of a sudden, my truck (2002 PSD, ZF6, with just shy of 49K on the odometer) started bucking, jerking, and the tach needle started jumping. Alright, I said, the CPS is on it's way out--not a problem, cuz I've got a spare. So the next morning on my way into work, the same thing happened, but for a shorter time--it was almost like the engine hiccuped but then kept going. I made it into work OK, but left a little early to go make a service appointment. They couldn't get me into the schedule until Wednesday morning and yesterday when I dropped it off, on the "Service Requested" part of the check-in form they use, I added "service transfer case and FRONT differential". IMO, that was pretty clear which pumpkin I wanted serviced (I've got a Mag-Hytec cover and Amsoil syn fluid on the way so I can service the rear diff myself). Welllllll--when I went to pick the truck up yesterday afternoon, the invoice said "R/R CMP sensor (I expected that), Service transfer case/refill with synthetic Motorcraft fluid (ditto), and Service Rear differential/2WD." What the heck, says I, for one, my truck is 4WD, and I wanted the FRONT diff fluid swapped out. The service writer (same guy I normally deal with) went and talked to his manager (the guy who actually entered the "Service Requested" form into the computer system the techs use) and at least the manager fessed up and admitted that he goofed by writing to service the rear diff and not the front one.
To make things right, they told me I can drop the truck off any time and they'll service the front pumpkin for free, since they made the mistake of servicing the wrong part. Mind you, they did a good job, just not on the part I wanted. This actually works out better, since I'll run everything to 60K, then change out ALL the gearbox fluids (front diff, trannny, T-case, rear diff) and then they'll all be on the same maintenance schedule. Admittedly, it's a bit of a waste, but there is value in not having to remember four different mileages at which I'll have to service each gearbox separately.
